FAQ

1. How long does it take to process my order?

All orders are carefully processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order is shipped, you will receive a confirmation email with full tracking details.

2. What shipping options do you offer?

We provide the following shipping options:

  • Standard Shipping: 7–12 business days
  • Express Shipping: 5–10 business days
  • Free Shipping: 7–12 business days (on eligible orders)

3. Do I need to pay U.S. tax?

Yes, applicable U.S. taxes will be automatically calculated and added at checkout.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can track your shipment directly through the carrier’s website or our Track My Order page.

5. Do you ship internationally?

Currently, we ship to the United States, Canada, and selected European countries.

6. What is your return policy?

We offer a 30-day return policy for eligible footwear products. Items must be unused, in original packaging, and include proof of purchase. For complete details, please check our Return & Refund Policy page.

7. How do I start a return?

To initiate a return, please contact us at support@zakakicks.shop. Once your request is approved, we will provide return instructions.

8. Are there any items that cannot be returned?

Yes, the following items are non-returnable:

  • Gift cards
  • Final sale or clearance items
  • Products that are used, damaged, or not in original condition (unless defective)

9. When will I receive my refund?

Once your return is received and approved, refunds are processed within 5–10 business days to your original payment method.

10. What should I do if my order arrives damaged or incorrect?

Please contact us immediately at support@zakakicks.shop with your order number and photos of the issue. We will resolve it as quickly as possible.

11. How can I contact customer support?

📧 Email: support@zakakicks.shop
📞 Phone: +1 770-993-2663
📍 Address: 1818 Babbling Brk NW, Acworth, Georgia 30102, USA
🕒 Business Hours: Mon–Fri 10:00 AM – 8:00 PM (EST)